A protection company’s management and executive officers are the strongest determinants of the service a customer can get. A security officer must have served for at least one year to be certified as a trained manager for a security company by the State of California. There are certainly some other criteria and an examination that needs to be passed, but that’s the most difficult and substantial barrier. To run a professional guard company and ensure professional, reliable service to customers, one year of guard experience will not be enough. Have a look at Active Security Enterprises.
As a customer, one should always ask one of the executive officers to meet to ensure that a security firm that understands all aspects of the security sector is employed. The false perception of many security guards and customers is that a security firm is simply an organization that provides security guards. A successful protection company would have an established concept of recruiting the right people, keeping them accountable and adding value to the client’s business.
Hiring the right people means a thorough process of recruiting human resources experts, who from a pool of applicants can pick the best of the best. This also implies a proven background check process, which would guarantee that they are not working with a criminal background and a history of abuse. Through selecting the right candidates for security guards with the requisite experience in the security industry, a successful security company can protect its customers and itself from liability.
Keeping accountable security officers involves setting up checks and balances for security guards, managers and the customer. Electronic equipment should be used, which will include a report on the behavior of the security officer during his shift to the client and superiors. To check on and coach the safety guards, supervisors should visit the site regularly. To ensure customer loyalty, they should also periodically check in with the client.
Many customers would wonder how a security guard can add value by just offering security services to their business side. An exceptional protection company can find several opportunities to add value to the business of their clients by going beyond their post orders. The guard’s main duty in a jewelry store is to protect customers and property, but the environment in the store can be enhanced by smiling and being professional and courteous with the customers. By restricting access to work seekers and maintaining a list of guests, a security guard at a construction site will save construction individuals a lot of time. Through handing out newspapers or assisting the bell desk if necessary, hotel security guards will help the hotel save costs. A major security firm will recruit security advisors who will come up with new ways to offer value beyond regular security services. It is important for consumers to understand that they are engaging with a business that can add value by requesting a meeting with one of the company’s managers.